Access keys | Skip to primary navigation | Skip to secondary navigation | Skip to content | Skip to footer |
Problems viewing this site

The Queensland Curriculum and Assessment Authority, as delegate for the Australian Skills Quality Authority (ASQA), registers and audits Queensland school registered training organisations (RTOs) .

Appeal a QCAA VET registration and audit decision

School RTOs who are not satisfied with a registration or audit decision made by QCAA as delegate for ASQA can ask the QCAA VET Unit to reassess its position or review the decision. The request must be made by the Principal (Chief Executive) or RTO manager (registration enquiries officer) as listed on

An appeal in this instance is considered a review as outlined below.

Reassessment or review of a QCAA regulatory decision

What situations does this apply to?

If a school RTO is not satisfied with a decision made by QCAA as delegate for ASQA it can ask the QCAA VET unit to reassess its position or to review the decision.

To request a review of a decision, the request must directly relate to a situation in which QCAA has identified issues that the school RTO needs to address. This includes the following situations:

  • making a decision to change the RTO’s scope of registration
  • varying or removing a condition imposed on the RTO’s registration
  • lifting of applying suspension of the RTO’s registration.

As part of the reassessment or review process, QCAA will consider new evidence provided by applicants to demonstrate that the identified issues have been addressed.

Please contact the Principal Education Officer (VET) if you wish to apply for a reassessment of a position or review of a decision at or (07) 3864 0381.

How long will it take for the reassessment or review to be finalised?

QCAA will endeavour to complete the reassessment or review process in a timely manner . This may take up to 90 days, and will vary according to the volume of evidence that must be reassessed or reviewed.

The school RTO will receive written notice of the reassessment or review decision and the reasons for this decision within 30 days of the decision being made.

Complaints about QCAA VET unit

Do not follow this process if you are not satisfied with a regulator decision. If this is the case, see 'reassessment of a QCAA regulatory decision' above.

Complaints about Queensland Curriculum and Assessment Authority as delegate for Australian Skills Quality Authority must be received in writing and should be addressed to the Chief Executive Officer of the QCAA .

Complaints about the QCAA received in writing will be acknowledged in writing within 5 days.

Complaints about the QCAA may include matters relating to:

  • the handling of your application by QCAA
  • information provided by QCAA
  • the actions of QCAA employees.

Except where there are extenuating circumstances, such as an allegation of illegality, if a complaint identifies issues with one or more specific QCAA officer(s), they will be provided with a copy of the complaint and afforded an opportunity to provide input into the investigation.

If a complainant is dissatisfied with the handling of their complaint, the next stage is to make a complaint to ASQA.

Complaints about Queensland school RTOs

Before submitting a complaint to the QCAA about a Queensland school RTO, you should have already completed the school RTO’s complaints process. All RTOs must have a publicly available complaints policy.

Complaints about Queensland school RTOs must be submitted in writing to the Chief Executive Officer of the QCAA. The QCAA will send you written acknowledgement that it has received the complaint and may also contact you to request more information or evidence. In addition, an assessment on the complaint will be made to determine whether or not to accept the complaint as well as whether or not to refer you to another agency. The QCAA may elect not to investigate complaints it considers to be fraudulent, vexatious or vindictive.

If the QCAA accepts the complaint, the information will be reviewed and risk assessed to decide on what to do with the information provided. The QCAA respects both the privacy and natural justice considerations in handling complaints. This means that complainants will be advised how their information was used in the regulatory process although in some instances the advice will not be detailed and the process can be lengthy.

Should a person be dissatisfied with a complaints investigation process, the person can raise their concerns by lodging a complaint about the QCAA VET unit as outlined above.


The national vocational education and training system sets clear expectations for RTOs to take responsibility for the quality of their qualifications and services. However, from time to time QCAA as delegate for ASQA may identify instances of non-compliance, and if these are not rectified within a stated period, the RTO may attract a sanction or penalty.

For more information regarding this, refer to the Enforcement section of the ASQA website.

More information

Email or telephone (07) 3864 0381.

Last updated: 6 March 2018

Find a VET document on the QCAA website

VET search

Share this page:

email  Facebook  Twitter