Complaint about QCAA
School RTOs can make a complaint about the QCAA as delegate for ASQA.
Complaints about the QCAA may include matters relating to:
- handling of your application by the QCAA
- information provided by the QCAA, or
- the actions of QCAA employees.
To lodge a complaint about the QCAA, your school principal or RTO Manager will need to submit to the Manager, VET Unit at vet@qcaa.qld.edu.au.
The QCAA VET unit will acknowledge the receipt of the compliant within five working days. The compliant will then be investigated and finalised within 60 working days. The VET unit will contact you if more time or further information is required to finalise the complaint.
At the conclusion of the complaints process the complainant will receive details of the outcome of the investigation and any actions that will affect the complainant.
Complaint about a school RTO
Anyone can make a complaint — student, training organisation personnel, employer, parents, industry representatives or any other member of the community about a school RTO under the delegation of the QCAA.
The school RTO in question must have dealt with this compliant prior to any contact or involvement by the QCAA. The school RTO complaints process must be completed prior to any other involvement by the QCAA. All complaints raised with the QCAA about school RTOs under the delegation will be directed to the school RTO in question in the first instance.