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Customer complaint management

The QCAA is committed to delivering quality services that are responsive to the needs of staff, stakeholders, clients, and the wider community.

Complaints are a valuable source of feedback and an important tool for business and staff development. Diligent and prompt attention to complaints can help us identify the needs of our clients and stakeholders, understand our business shortcomings, increase client satisfaction and improve overall performance.

The QCAA is therefore committed to effective complaint management by ensuring that complaints are managed in an accountable, transparent, timely and fair way that is compatible with human rights.

If you are unhappy with the service or action of the QCAA, or its staff, and you are directly affected by what has occurred, you can make a customer complaint.

Information on how to make a complaint is outlined in the Customer complaint management policy.

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