The Queensland Curriculum and Assessment Authority (QCAA) is committed to delivering quality services that are responsive to the needs of staff, stakeholders, clients, and the wider community.
Complaints are a valuable source of feedback and an important tool for business and staff development. Diligent and prompt attention to complaints can help us identify the needs of our clients and stakeholders, understand our business shortcomings, increase client satisfaction and improve overall performance.
The QCAA is therefore committed to effective complaints management by ensuring that complaints are managed fairly, reasonably and in a timely manner.
This policy applies to enquiries and complaints in relation to all QCAA services and all staff of the QCAA. An enquiry or complaint may also concern a failure of the QCAA to provide services, products, actions or decisions to the public.